Wenlock Abbey ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following data:

Identity Data: Name, title, date of birth, gender, username, and password.

Contact Data: Email address, phone number, and postal address.

Financial Data: Bank account and payment details.

Transaction Data: Details about payments to and from you and other services you have purchased through us.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide and manage our accommodation services.

To process transactions and send related information, including confirmations and invoices.

To manage your account and provide customer support.

To improve our website and services.

To send marketing communications, if you have opted in to receive them.

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT services. These third parties are obligated to keep your information confidential and secure.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

Access the personal information we hold about you.

Request correction of any inaccuracies in your personal information.

Request deletion of your personal information, subject to certain exceptions.

Object to the processing of your personal information.

Withdraw your consent to processing at any time, where applicable.

To exercise these rights, please contact us using the details provided below.

6. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Wenlock Abbey
517 Bristol Road
Selly Oak
Birmingham
B29 6AU

Email: mail@wenlockabbey.co.uk
Phone: 0121 471 1100

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.